Part V. User-centered design
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User-centered design
Table of Contents
6. Usability Testing: a Key to User-centered Designs
Bibliography
7. Surveys
Intro
Why do a survey?
Surveys compared to focus group interviews
Steps in Survey Design
Articulate survey goals
Decide who to survey
Sample selection:
Sample size:
Methods for Administering Surveys
Developing Survey Questions
General guidelines
Types of questions:
A list of categories:
Rating:
Agreement:
Issues related to survey question:
Pretest the survey
Conducting the survey
Analyzing survey results
References:
8. Focus Group Interviews
What is a Focus Group?
Why are They Helpful?
How to Conduct a Focus Group
Planning the Session
Sources and Helpful Web Sites
9. Attracting Users
Introduction
Incentives on the cheap
Locating willing participants
Conclusion
10. Card Sorting
Introduction
Description
Methodology
Analysis
11. Paper Prototyping
Introduction
Test Methodology
Prototype Design
Test Protocol
Presenting Results
References
12. Low-cost Recording of Usability Tests
HyperCam
Configuring HyperCam
Screen Area
Hot Keys
AVI File
Sound
Other Options
Other Settings
Color Mode
Hardware Acceleration
About Microphones
Use a cheap microphone
Adjust the Recording Volume
Using HyperCam
Playback
Analyzing Results
References
13. Communicating Usability Results
Introduction
Findings: observations, opinions, design recommendations
Verbal reports
Written reports
Video
Educating staff about usability
Instructional material for usability
Conclusion
14. Case Studies
Purdue University Libraries
Preliminary Research
Online Survey
Task-oriented Testing
Findings
Communicating with the webmasters
Underlying Infrastructure
Prototypes
Final Redesign
University of Virginia Library
A culture of assessment
Developing usability testing processes
2005 Review of Usability Procedures
MyLibrary and Campus Portal: a Case Study
Abstract
Introduction and Background:
Selecting Participants
The Script
Conducting the Usability Tests
Results summary
Major Findings and Recommendations
Conclusion