MyLibrary

I believe we will be implementing a “Reference Desk FAQ” using MyLibrary.

Over the past year the reference department has facilitated online reference chats. They have kept these chats in a database but the database’s support has dried up. They now use simpler tools for chat reference  like IM. Given the year’s worth of data, they noticed patterns — frequently asked questions. They desire to make the questions (and their answers) available on the Web. Here what we will do:

1. Distill the questions to a useful few, about one or two hundred.
2. Answer each question.
3. Classify/tag each question/answer pair using facet/term combinations.
4. Import the questions as titles in a MyLibrary instance.
5. Import the answers as descriptions in the same instance.
6. Associate each question/answer with a facet/term.
7. Create a browsable list of questions/answers from the facet/terms.
8. Create an index to the questions and answers using something like KinoSearch.
9. Allow users to comment on the content of the system through the use of MyLibrary Review objects.

When you’ve got a hammer, everything begins to look like a nail.

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